Theoris Careers

Theoris Careers

Case Manager
Program Manager
Warsaw
Indiana
Contract

Job Title: Case Manager

Location: Warsaw, IN

Industry: Medical Device & Orthopedics

 

Responsibilities:


  • The Case Manager is an essential member of the Personalized Solutions team

  • The Case Manager serves as a primary point of contact for customers including surgeons, sales associates and imaging centers worldwide

  • This position requires a high level of professionalism and dedication to meeting all stakeholders’ requests promptly and accurately in a fast-paced setting

  • The role serves as the first point of contact on product specific inquiries and includes coordination with Imaging Centers, Sales Reps, Surgeons, and internal groups to provide support during the process

  • The position also includes direct collaboration and support with all internal/external production departments, development engineers, and marketing managers

 

Requirements:


  • Minimum 3 years in a customer service/facing role; must have supported both internal and external customers 

  • 3+ years with handling customer calls/emails both inbound and outbound 

  • 2+ years with MS Office Suite 

  • 1+ years exp with CRM software 


Soft skills:


  • Ability to take initiative to improve processes and work with limited supervision 

  • Strong verbal and written communication skills 

  • Analytical and active listening skills that will lead to correct pathways to solve problems and offer solutions. 

  • Strong interpersonal skills with experience working in team-oriented project groups

  • Maintain a schedule of deadlines and tasks and possess the ability to prioritize effectively



Best-In-Class-Benefits

We are in the people business; treating people right is our ONLY priority. Theoris Services consultants are full-time employees with full benefits, including:

  • Robust Health Insurance

  • 401(k) plan

  • PTO accrual

  • Paid holidays

  • Excellent cash-based referral program


About Theoris:

Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client ba







 


 

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For questions regarding Theoris Services, please email Dave Lovell, President – dlovell@theoris.com

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